Lukybet Terms and Conditions – Malaysia Platform Usage Guidelines

1 Acceptance of Terms of Use

By accessing, registering for, or using any part of the lukybet platform — whether through the website, mobile app, or any other channel we provide — you expressly and irrevocably agree to comply with all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy, which are deemed part of this agreement.

These terms apply to all lukybet platform users, including visitors who browse our website without registering an account. Continued use of the platform after any amendment to these terms constitutes acceptance of those amendments.

2 Account Eligibility and Registration Requirements

To register and use the lukybet platform, you must fully meet the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. lukybet takes its responsibility to prevent underage access seriously.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• One account only: Each individual is only permitted to hold one LukyBet account. Owning multiple accounts is a serious violation of these terms and may result in closure of all accounts and forfeiture of balances.
• Accurate information: All information provided during registration and throughout your use of the platform must be truthful, accurate, and current.
• KYC Verification: lukybet reserves the right to request identity verification documents at any time. The KYC (Know Your Customer) process must be completed before any withdrawal is processed.

Lukybet reserves the right to decline registration applications or close existing accounts if the eligibility requirements above are found to be unmet, without obligation to provide any reason.

3 User Account and Personal Responsibility

You are fully responsible for all activity that occurs within your lukybet account. This responsibility includes:

• Keep your password and login details confidential. LukyBet will not be held responsible for any losses resulting from unauthorised access due to your own negligence.
• Report to the LukyBet support team immediately if you notice or suspect that your account has been accessed without authorisation.
• Do not allow any other party to use your account, including immediate family members.
• Ensure all personal information in your account is kept up to date, especially payment-related details.

Lukybet uses 256-bit SSL encryption to protect all your data. That said, the security of your account also depends on good personal security practices on your part.

4 Deposits and Payment Methods

Lukybet accepts deposits via a variety of supported payment methods for the convenience of Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers.

• Minimum deposit: RM10 for most payment methods.
• Credit time: Deposits are credited almost instantly for most electronic payment methods. Bank transfers may take longer depending on your bank.
• No deposit commission: LukyBet does not charge any fees or commissions on deposits made by members.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Fund ownership: All deposited funds must be legitimately your own. Using another person's credit card or bank account is strictly prohibited.

Lukybet reserves the right to request proof of ownership of the payment method used as part of the verification process. This is a standard protective measure to prevent fraud and money laundering.

5 Fund Withdrawal

Lukybet is committed to processing withdrawals promptly and transparently. The following withdrawal terms and procedures apply:

• Minimum withdrawal: RM50 per withdrawal transaction.
• Processing time: Withdrawals via DuitNow are processed within 5 to 15 minutes for accounts that have completed KYC verification. Other methods may take up to 24 working hours.
• Mandatory verification: KYC verification must be completed before your first withdrawal is permitted.
• Withdrawal method: Withdrawals can only be processed through the same payment method used for the deposit, or a method verified by LukyBet.
• No commission: LukyBet does not charge any fees on standard withdrawals.

6 Bonus and Promotion Terms

All bonuses and promotions offered by LukyBet are subject to specific terms stated in each offer. General conditions applicable to all bonuses are as follows:

• Rollover requirement: Each bonus has a wagering requirement (rollover) that must be met before wins from the bonus can be withdrawn. The rollover rate is clearly stated in each promotion.
• Validity period: Bonuses have a limited validity period. Unused bonuses will expire automatically once the set period has passed.
• One bonus at a time: Only one bonus may be active at a time unless stated otherwise in the specific promotion's terms.
• Bonus abuse prohibition: Any attempt to exploit the bonus system, including through opposing bets (arbitrage), will result in bonus cancellation and potential account closure.
• lukybet discretion: lukybet reserves the right to modify, suspend, or withdraw any promotional offer at any time with reasonable notice.

For full details on the terms of each current promotion, please check the Promotions page in your account or contact our support team.

7 Game Rules and Result Accuracy

All games available on the LukyBet platform operate on licensed provider software using a Random Number Generator (RNG) that has been independently audited by internationally accredited bodies. This ensures full fairness and randomness in every game outcome.

• Finality of results: The results of all completed games are final and cannot be disputed unless there is clear, verifiable evidence of a technical system failure.
• Technical disruption: In the event of a technical disruption during a game, LukyBet reserves the right to void the relevant round/bet and return the wagered amount to the player.
• Display error: In the event of an error in the display of odds, wins, or game information due to a technical failure, LukyBet reserves the right to correct the error and adjust payouts to the correct value.
• Game fraud: Any attempt to manipulate games, including the use of bots, automation tools, or other unauthorised methods, is strictly prohibited and may result in immediate account closure.

8 Responsible Gaming

Lukybet is committed to responsible gaming practices and provides a range of tools to help players stay in control. As a lukybet member, you have access to the following tools in your account panel:

• Deposit limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Betting limit: Maximum wagering amounts per ticket or per session can be set according to your preferences.
• Temporary break period: Take a break from the platform for 24 hours, 7 days, 30 days, or any duration you choose.
• Self-exclusion: Option to self-exclude from the platform for an extended period if needed.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek help from a qualified support organisation. LukyBet is ready to assist with the self-exclusion process upon request.

For more information about available self-control tools, please visit the Responsible Gaming us.

9 Account Closure and Restrictions

Lukybet reserves the right to close, suspend, or restrict any user's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspicion or confirmation of fraud, money laundering, or other illegal activity.
• Providing false or misleading information during registration or verification.
• Multiple account ownership.
• Attempting to exploit system vulnerabilities or technical errors without authorisation.
• Unlawful or inappropriate conduct toward lukybet staff.

You may also request voluntary account closure at any time by contacting the lukybet support team. Any valid account balance will be returned to you once all required checks are completed.

10 lukybet Liability Limits

Lukybet provides its platform and services on an "as is" basis. We make no specific guarantees regarding continuous availability, absolute reliability, or the suitability of the platform for any particular purpose.

• Lukybet is not liable for any loss of anticipated wins resulting from technical disruptions, network issues, or events beyond our control.
• We are not liable for any indirect, incidental, or consequential losses experienced by users while using our platform.
• Our liability in any circumstance is limited to the total amount you deposited in the 12 months preceding the claim.

This provision does not diminish any rights protected under applicable consumer protection laws in Malaysia.

11 Privacy and Personal Data Protection

Lukybet takes your data privacy very seriously. The collection, use, and storage of your personal data is conducted in accordance with our separate Privacy Policy and in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

• Data collection: We only collect data necessary for service delivery, identity verification, and legal compliance.
• Data encryption: All personal and financial data is protected with 256-bit SSL encryption during transmission and stored securely.
• Data sharing: Your data will not be shared with third parties for marketing purposes without your consent, except as required by law.
• Access rights: You have the right to request access, correction, or deletion of your personal data by contacting our support team.

For detailed information on how we handle your data, please refer to our Privacy Policy us.

12 Terms Amendment and Applicable Law

Lukybet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this website. We will endeavour to provide reasonable notice of material changes via email or in-platform notification.

Continued use of the LukyBet platform after any amendment is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account.

These Terms and Conditions are governed by the laws applicable to digital platform operations. Any dispute arising from or relating to these Terms and Conditions shall first be resolved through negotiation, and where unresolved, through the dispute resolution procedures established by lukybet.